Refund & Cancellation Policy

1. Standard Booking Terms

In accordance with live entertainment industry standards, all bookings made for passes and tickets on MyEntryPass are generally final and non-refundable once confirmed, except under specific circumstances outlined below.

2. Event Cancellation or Rescheduling

• Event Cancelled: If an event is cancelled outright by the organizer without a rescheduled date, attendees are eligible for a 100% refund of the face value of the ticket. Refunds are initiated to the original payment source.
• Event Rescheduled: If an event is rescheduled to an alternate date or relocated, your original digital pass will automatically remain valid for the new date. If you are unable to attend the rescheduled show, you may request a refund within 48 hours of the announcement.

3. Refund Timelines & Processing

Once approved by the event organizer, refunds are processed via our banking partners (UPI, Netbanking, Credit/Debit cards). Funds typically reflect back in the customer's bank account within 5 to 7 business days depending on your issuing bank.

4. Non-Refundable Scenarios

Refunds will not be granted under the following circumstances:

• Failure to arrive at the event venue or missing event start time.
• Refusal of entry by security due to prohibited substances, misconduct, or lack of valid identification.
• Attempted duplicate scan or counterfeit transfer of an already admitted dynamic QR pass.

5. Requesting Support

To initiate an inquiry or report an issue with a cancelled show, email us with your booking ID and registered mobile number at support@myentrypass.in.